1. Controller and contact channel
The data controller is Klee Software S.A.S. The person designated to handle personal data requests is Yesid Gelacio.
Email: yesid.gelacio@kleesoftware.com.
Published contact phone number: +57 350 488 2959.
2. Information and purpose
The forms collect name, email, institution and solution of interest. Phone number and additional details are optional. This information is used to respond to the request, understand institutional needs and arrange a demonstration.
Technical information and request origin, such as IP address, browser, landing page and campaign, are also recorded to handle the request, prevent abuse and understand its source. Authorization to contact you does not by itself include subscription to recurring marketing communications.
3. Information we do not request
The sales forms and assistant are not intended to receive medical records, patient data, sensitive information or confidential institutional files. Data processed within purchased products requires its own specific agreements and terms.
4. Individual rights
Data subjects may access, update and correct their data, request information about its use and proof of authorization, and request deletion or withdraw authorization where applicable. Legal or contractual obligations may limit immediate deletion.
5. How to submit an inquiry or complaint
Write to yesid.gelacio@kleesoftware.com with your name, preferred response channel and a description of your request. Your identity or authority to act will be verified in proportion to the request.
Inquiries are handled within ten business days; if an extension is needed, the reason and new date will be communicated, with up to five additional business days. Complete complaints are handled within fifteen business days, with a notified extension of up to eight business days when applicable.
If a complaint is incomplete, the necessary information will be requested under the applicable procedure. Data subjects may contact Colombia's Superintendence of Industry and Commerce after completing the inquiry or complaint procedure with the controller, as applicable.
6. Services and retention
The inventory of hosting, email, analytics and AI assistance services, their role in processing and the applicable terms must be completed in the approved version. Links to WhatsApp and other websites lead to services with their own privacy terms.
Specific retention, review and deletion periods for requests must be defined before the policy takes effect, according to its purpose and applicable obligations. This draft does not set periods that the company has not confirmed.
7. Effective date and changes
Working version dated September 26, 2026. The effective date is pending approval. Substantial changes to the policy will be communicated before they apply.
References for review: SIC guidance and Decree 1074 of 2015, data protection chapter.